Delivery & Returns

Shipping & Returns

SHIPPING POLICY

Delivery to the UK is £2 on orders under £10. Orders over £10 are posted free of charge.

I will aim to post your order within 48 hours, you will receive an email notification once dispatched.

If you haven't received your order within three working days then please get in contact so we can resolve the problem as fast as possible.

RETURN & EXCHANGE POLICY

Return address:

Rainbow Tots Club

6a Goddards Close

Little Berkhamsted

Hertford

Hertfordshire

SG13 8NA

 

You can return goods within 14 days if you change your mind, sale items are excluded. You are responsible for return costs, all goods must be returned in as new condition with tags still attached.

Nappies and underwear are exempt and can only be returned if faulty.

Any free items you received with your order must be returned with whole orders, if returning part of an order, any free item must also be returned if the remaining order value doesn't meet the criteria required for the free gift. We reserve the right to deduct the value of the free gifts RRP from the refund if it is not returned.

 

Refunds will be issued upon their return, you are responsible for the item and cost, so please  use adequate postal insurance.

If you are returning a faulty item, postage will also be refunded once it has been established as faulty by the supplier.

Please allow up to 30 days for refunds.